Shipping policy

Shipping Policy

Where we ship from
All orders ship from our workshop in Fort Worth, Texas.

Processing time
We process and ship orders within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a shipping confirmation email with tracking once the carrier has the package.

Processing time is not the same as transit time. Transit time is how long the carrier takes after pickup.

Free US shipping
Orders shipping to addresses in the United States include free tracked shipping. We typically ship with USPS or UPS and choose the service that best fits the size and destination of the order.

If something is damaged in transit

Photograph the packaging and the damaged pieces, then email Support@excessdm.com with your order number and photos. We will replace damaged, defective, or incorrect items. See our Refund policy for timelines.

International shipping
International shipping is not listed as a standard checkout option.

Questions
Support@excessdm.com