Refund policy

Refund and Exchange Policy

All sales are final for change of mind after 30 days
Because each set is 3D-printed to order, we do not offer refunds for change of mind, buyer’s remorse, or “I ordered the wrong theme” after the exchange window below. Within 30 days of delivery we will exchange unused items as described here.

30-day exchanges — unused / unassembled items
If you want a different set (for example Industrial instead of Greenskin), contact us within 30 days of delivery. The item must be unused, unassembled, and in the same condition you received it. Email Support@excessdm.com with your order number and what you want instead. Return shipping for unused exchanges is the customer’s responsibility unless we sent the wrong item. Once we receive and inspect the return, we will ship the replacement.

Damaged, defective, or incorrect items — replacement
If something arrives damaged, is missing pieces, is defective, or is the wrong product, we will replace it. Contact us within 14 days of delivery at Support@excessdm.com with:

- Your order number
- A short description of the issue
- Photos of the item and packaging (for damage)

We will send a replacement at no additional cost, subject to availability. This is separate from unused-item exchanges. You do not need to return unused-looking product to get a damage replacement unless we ask.

No refunds for painted, assembled, or heavily handled pieces
Once terrain has been primed, painted, glued, or used on the table, it cannot be exchanged except for a manufacturing defect reported within 14 days of delivery.

Questions
Support@excessdm.com · https://excessdm.com/pages/contact